Officially, I’m the Technology and Information Resources Librarian. Unofficially, to both staff and patrons, I’m “the computer guy.” One patron brought in his broken VCR and asked me if I knew what was wrong with it.
One of the most common questions I get is about computer security. A staff member received a phone call at home from a scammer who claimed that her computer would break irrevocably if she did not immediately follow his instructions. A patron was being stalked on Facebook. Patrons whose email or social media accounts have been hacked ask about how to make a password strong enough so that it can’t be guessed. And our website has been subject to a variety of attacks